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Vos équipes passent leurs journées à répondre aux mêmes questions, et vos clients ont le sentiment que vous leur cachez quelque chose.\u003C/p>",{"id":509,"icon":510,"title":513,"text":514,"colAlignment":515},"GWkwkPSfR8ubIJ2dt9lFMw",{"url":511,"height":512,"width":512,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779875194-icon-siren.svg",100,"Un incident mal communiqué pèse plus lourd que l'incident lui-même","\u003Cp>Une erreur de préparation peut arriver. Ce que vos clients retiennent, c'est comment elle a été détectée, communiquée et résolue. Quand l'information arrive en retard, la perception de qualité s'effondre, même quand le taux d'erreur réel est bon.\u003C/p>","center",{"id":517,"icon":518,"title":520,"text":521,"colAlignment":515},"BCWUcsTtTeKH-nbr85mD2w",{"url":519,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-chart-up-1.svg","Vos clients ne savent pas mesurer votre performance","\u003Cp>\u003Cbr>Sans données partagées en temps réel, ils vous jugent au ressenti. Leur mémoire sélectionne les échecs. Vos SLA contractuels ne servent à rien si personne ne les mesure.\u003C/p>",{"id":523,"_modelApiKey":524,"alignment":515,"content":525},"QTFhjpVfQH-O93rrjCPCCw","rich_text_module",{"value":526,"blocks":555,"links":556},{"schema":527,"document":528},"dast",{"type":529,"children":530},"root",[531,542,550],{"type":532,"level":533,"children":534},"heading",2,[535,538],{"type":536,"value":537},"span","−75% de demandes d'information ",{"type":536,"marks":539,"value":541},[540],"strong","chez les 3PL équipés",{"type":543,"children":544},"blockquote",[545],{"type":546,"children":547},"paragraph",[548],{"type":536,"value":549},"On avait un portail client développé en interne. Il permettait de voir, pas d'agir. Avec Spacefill, nos clients modifient leurs commandes, déclarent leurs incidents, pilotent leurs SLA. L'équipe service client ne passe plus son temps à répondre aux mêmes questions. On a pu absorber la croissance sans doubler l'effectif.",{"type":546,"children":551},[552],{"type":536,"marks":553,"value":554},[540],"Directeur général - Groupe DERET",[],[],{"id":558,"_modelApiKey":498,"smallTitle":13,"title":559,"text":13,"layout":560,"invertBgCard":488,"cols":561,"cta":22},"QcFGQCYvQXu4cmgTcvINAw","Vos clients adorent déjà le 3PL Portal","2",[562,569,575,581],{"id":563,"icon":564,"title":566,"text":567,"colAlignment":568},"SrDC3z6zQ-Sjr8CMVw6wDg",{"url":565,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779884145-icon-refresh-1.svg","Une même donnée pour vous et vos clients, en temps réel","\u003Cp>Le portail en marque blanche donne à vos clients une vue consolidée sur l'intégralité de leur activité logistique et transport.\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Stocks unifiés :\u003C/strong> disponible, réservé, bloqué, endommagé, en transit. Chaque statut est à jour en temps réel.\u003C/li>\n\u003Cli>\u003Cstrong>Commandes tracées bout en bout :\u003C/strong> reçue, en préparation, préparée, expédiée, livrée. Multi-colis, multi-transporteurs.\u003C/li>\n\u003Cli>\u003Cstrong>Tracking tous transporteurs intégré\u003C/strong> : pas besoin de jongler entre dix portails transporteurs.\u003C/li>\n\u003Cli>\u003Cstrong>Tableau de bord partagé\u003C/strong> : la même donnée des deux côtés.\u003C/li>\n\u003C/ul>","left",{"id":570,"icon":571,"title":573,"text":574,"colAlignment":568},"H4sh4i2zTryPJ-d7LpbMmg",{"url":572,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-target-1.svg","Rendez vos clients autonomes","\u003Cp>Le portail est un espace de travail partagé, plus seulement un dashboard.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Modifier\u003C/strong> une adresse avant expédition\u003C/li>\n\u003Cli>\u003Cstrong>Bloquer\u003C/strong>, débloquer ou annuler une commande\u003C/li>\n\u003Cli>\u003Cstrong>Modifier\u003C/strong> le contenu d'une commande avant préparation\u003C/li>\n\u003Cli>\u003Cstrong>Déclarer\u003C/strong> un incident et suivre sa résolution\u003C/li>\n\u003Cli>\u003Cstrong>Accès\u003C/strong> direct depuis le CRM du service client de la marque\u003C/li>\n\u003C/ul>",{"id":576,"icon":577,"title":579,"text":580,"colAlignment":13},"Wp8BfhjuSTyFfnxg-Fm9uA",{"url":578,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-robot-1.svg","L'IA au service de votre relation client","\u003Cp>Les agents IA intégrés à Spacefill changent la nature du travail opérationnel, des deux côtés.\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Questions en langage naturel :\u003C/strong> \"Où sont mes commandes en retard cette semaine ?\", \"Quels SKUs vont arriver à rupture ?\", \"Quels incidents sont ouverts ?\"\u003C/li>\n\u003Cli>\u003Cstrong>Alertes proactives : \u003C/strong>retards 3PL, saturations, dépassements SLA détectés avant impact client.\u003C/li>\n\u003Cli>\u003Cstrong>Automatisations sans code :\u003C/strong> règles configurables en moins de dix minutes.\u003C/li>\n\u003C/ul>",{"id":582,"icon":583,"title":585,"text":586,"colAlignment":13},"anjculGTR1GtjwjE9H76mQ",{"url":584,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-truck-1.svg","La sous-traitance transport, visible et pilotable","\u003Cp>Quand vous sous-traitez le transport, vos clients perdent souvent la visibilité sur le dernier kilomètre. Le portail consolide le suivi multi-transporteurs sur un seul écran : tracking unifié, alertes sur les retards, incidents transport déclarés et suivis dans le même workflow que les incidents entrepôt. Vos clients n'ont plus besoin de jongler entre vos outils et ceux de vos transporteurs.\u003C/p>",{"id":588,"_modelApiKey":498,"smallTitle":589,"title":590,"text":13,"layout":591,"invertBgCard":488,"cols":592,"cta":22},"cmNnh4JQTAut_Y2cSL0Lug","Pourquoi Spacefill","Pourquoi les 3PL choisissent Spacefill","3",[593,599,605],{"id":594,"icon":595,"title":597,"text":598,"colAlignment":13},"Vr2fH8f1Q0iL-QKwMNMG9A",{"url":596,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-calendar-1.svg","Récupérer du temps pour investir dans la relation client","\u003Cp>Les demandes d'information chutent de 75% en moyenne après déploiement. Les tickets SAV logistiques baissent de 35%. Vos équipes service client retrouvent du temps pour les sujets à vraie valeur : résolution d'incidents complexes, accompagnement sur la montée en gamme, projets.\u003C/p>",{"id":600,"icon":601,"title":603,"text":604,"colAlignment":13},"Uf5sXMHhT2ylibWq-ffvXw",{"url":602,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874748-icon-handshake-2.svg","Transformer un conflit potentiel en collaboration avancée","\u003Cp>Quand l'incident est déclaré dans un outil partagé, tracé, daté, avec une responsabilité claire, il cesse d'être un sujet de conflit. C'est une évolution de posture facilitée par le logiciel.\u003C/p>",{"id":606,"icon":607,"title":609,"text":610,"colAlignment":13},"CJ30gx_PQpGPYA7Ot_C-MQ",{"url":608,"height":505,"width":505,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-check-1.svg","La transparence devient votre argument n°1 en renouvellement","\u003Cp>Un client qui a intégré le portail Spacefill à son quotidien, à son service client, à son reporting, ne part pas facilement. La qualité de la donnée partagée devient un actif contractuel.\u003C/p>",{"id":612,"_modelApiKey":613,"smallTitle":13,"title":13,"subtitle":13,"text":13,"cta":614,"keyNumbers":616},"SiwFr9lkTNeoUIaiccr6jw","key_numbers_module",{"id":491,"theme":492,"hideIcon":488,"link":22,"hubspotPopup":615},{"label":494,"hubspotFormId":495},[617,623,627,630],{"id":618,"beforeNumber":619,"number":620,"afterNumber":621,"description":622},"PPDJfItrQSKhlG3lM-0gaw","-",75,"%","\u003Cp>de demandes d'information\u003C/p>",{"id":624,"beforeNumber":619,"number":625,"afterNumber":621,"description":626},"ZUTDsWFuSTSdM_p5bB8gOg",35,"\u003Cp>de tickets SAV logistiques\u003C/p>",{"id":628,"beforeNumber":13,"number":512,"afterNumber":621,"description":629},"JxlPsWRJRF-IPzkvJcx0KQ","\u003Cp>des SLA contractuels mesurés en temps réel\u003C/p>",{"id":631,"beforeNumber":632,"number":633,"afterNumber":634,"description":635},"dFsyXHSsQkCAocvdkw5WKA","+",15,"pts","\u003Cp>de NPS client moyen après déploiement\u003C/p>",{"id":637,"_modelApiKey":638,"smallTitle":13,"title":639,"text":13,"testimonies":640},"ADB1xx0iRti4af8hehPo2A","testimonies_module","Ils l'ont mis en place",[641,652],{"id":642,"keyNumber":643,"keyText":644,"logo":645,"blockquote":649,"author":650,"role":651},"SSiK2__MQR2NVbjdvZ75Pw","25+","Entrepôts",{"url":646,"height":647,"width":647,"alt":22,"focalPoint":648},"https://www.datocms-assets.com/104404/1759225426-deret-white-logo.png",2363,{"x":149,"y":149},"\u003Cp>Top 10 des 3PL français, 500 M€ de CA, 25+ entrepôts en Contract Logistics. DERET a déployé Spacefill pour offrir à ses clients un portail marque blanche complet : visualisation des stocks et commandes, incident management collaboratif, BI par client. Résultat : réduction significative des demandes d'information et amélioration du NPS sur les comptes équipés. Le portail est devenu un argument de montée en gamme auprès des clients historiques et un différenciateur dans les appels d'offres.\u003C/p>","Groupe DERET ","Top 10 français · 25+ entrepôts",{"id":653,"keyNumber":654,"keyText":655,"logo":656,"blockquote":661,"author":662,"role":663},"GLIeM5sFT1GaDdK6Tph3PQ","-75 %","De tâches administrative",{"url":657,"height":625,"width":658,"alt":659,"focalPoint":660},"https://www.datocms-assets.com/104404/1695029015-prevote-logo.png",143,"prevote-logo",{"x":149,"y":149},"\u003Cp>Un 3PL régional qui a utilisé Spacefill pour donner à ses clients l'autonomie qu'ils demandaient sans remplacer son WMS ni embaucher une équipe IT. Les clients gèrent leurs commandes, leurs incidents et leur reporting depuis le portail. Les équipes opérations passent moins de temps au téléphone, plus de temps sur la qualité de service. Le modèle a permis d'absorber la croissance du portefeuille clients sans augmentation proportionnelle des effectifs back-office. \u003C/p>","Prévoté Logistique","3PL régional · croissance sans embauche",1779893243243]