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with our integrations experts","https://meetings.hubspot.com/marketing-spacefill/inbound-request-connecteurs",{"id":640,"_modelApiKey":641,"title":642,"text":13,"questions":643},"X91oSE2ATnyLajaypmAL-Q","faq_module","Frequently asked questions about the Gorgias and Logiwa integration",[644,648,652,656,660],{"id":645,"question":646,"answer":647},"NAQukMOQSOGFaFJp9ZU0Sw","What is Spacefill's role between Gorgias and Logiwa?","\u003Cp>\u003Cspan data-sheets-root=\"1\">Spacefill connects Gorgias to Logiwa so your support agents can access real-time logistics data without leaving their ticketing tool.\u003Cbr>\u003Cbr>The platform synchronises picking, shipping and delivery statuses, giving your support team the context they need to respond quickly to customer enquiries.\u003C/span>\u003C/p>",{"id":649,"question":650,"answer":651},"XSUH93zhQX-tGXA9KWWyWQ","What are the benefits of connecting Gorgias and Logiwa with Spacefill?","\u003Cp>\u003Cspan data-sheets-root=\"1\">Connecting Gorgias and Logiwa via Spacefill reduces the number of order tracking tickets, speeds up response times and enables your agents to resolve issues on the first interaction with direct access to logistics data.\u003Cbr>\u003Cbr>Logistics events automatically trigger updates in your tickets, making your support more responsive without additional effort.\u003C/span>\u003C/p>",{"id":653,"question":654,"answer":655},"U5NXUd3lQaao7XuTZ4hPlQ","Can my agents see shipping status from Gorgias directly in Logiwa?","\u003Cp>\u003Cspan data-sheets-root=\"1\">Yes, Spacefill synchronises picking, shipping and delivery statuses from Gorgias directly into Logiwa tickets. Your agents access real-time logistics information without leaving their support tool.\u003C/span>\u003C/p>",{"id":657,"question":658,"answer":659},"N1RjCMTFQkipUy9oxZdZuw","Does connecting Gorgias and Logiwa via Spacefill reduce ticket volume?","\u003Cp>\u003Cspan data-sheets-root=\"1\">Yes, by synchronising logistics data from Gorgias with Logiwa, your customers receive proactive notifications on order progress. 'Where is my parcel?' enquiries drop significantly.\u003Cbr>\u003Cbr>When a ticket is still created, your agent immediately has the full logistics context to resolve it on the first interaction.\u003C/span>\u003C/p>",{"id":661,"question":662,"answer":663},"WUgErtOsTDCYTu_qsEUn7g","Does the connection require changes in Gorgias or Logiwa?","\u003Cp>\u003Cspan data-sheets-root=\"1\">No, Spacefill connects to Gorgias and Logiwa via pre-built connectors, with no modifications to your existing tools. Integration is quick via API.\u003Cbr>\u003Cbr>Your agents keep their working habits in Logiwa: logistics data flows automatically into tickets, seamlessly.\u003C/span>\u003C/p>",1775834752652]