MHP Logistics centralizes its transport and logistics data with Spacefill’s 360 Logistics Portal.

MHP Logistics, a recognized player in transport and logistics, has progressively structured its offering around dual expertise: a logistics unit operated through a WMS and a transport unit managed through a TMS.

As customer expectations around visibility and responsiveness increased, the group chose Spacefill to take its customer relationship to the next level.

Context: A High-Performing Organization with Fragmented Tools

Like many structured 3PLs, MHP relies on:

• A WMS to manage logistics operations (receiving, picking, inventory)
• A TMS to manage transport operations (shipments, deliveries, tracking)

Each system performs efficiently within its own scope.
However, from the customer’s perspective, the experience remained fragmented.

To monitor operations, customers had to:

• Use one tool to check preparation statuses
• Use another to track deliveries
• Or contact teams by email to obtain consolidated information

This fragmentation led to:

• Time-consuming exchanges
• Manual data re-entry
• Risk of errors
• Strong dependency on operational teams

MHP was not looking to replace its core systems.
The need was elsewhere: to create an aggregation and orchestration layer above the TMS and WMS.

“We chose Spacefill for its information centralization system. We had a TMS for transport and a WMS for logistics. What we wanted was for the customer not to have to go to two different tools to track their operations.”
— Alexandre Perrichon, Managing Director, MHP Group

With Spacefill, MHP now has a single operational portal capable of aggregating data from both the TMS and the WMS, and presenting it in a clear, unified interface.

Choosing an OMS as a Logistics Control Tower

MHP selected Spacefill for its clear positioning:
a logistics OMS (Order Management System) capable of centralizing and structuring information flows between transport, warehouse operations, and customers.

The objective was twofold:

• Provide customers with a single consultation portal
• Structure interactions around a shared data foundation

The 360 Logistics Portal acts as a true logistics control tower:

• Aggregation of transport and logistics data
• Order consolidationVisibility into preparation statuses
• Delivery trackingClaims management
• Full traceability of exchanges

“We make the customer accountable by saying: here is the order you sent us — you take responsibility for the content and what we need to prepare.”

Collaboration becomes clearer, more structured, and more professional.

TMS / WMS Centralization: A Lever for Operational Efficiency

One of the first impacts observed at MHP was operational.

Before deploying the OMS:

• Orders could arrive via email or Excel
• Customer requests required manual processing
• Claims involved multiple tools and scattered communication

With centralized flows:

• Manual re-entry has been eliminated
• Operational emails have drastically decreased
• Errors linked to data handling have been reduced
• Exchanges are more fluid

The gain is tangible:
approximately 1.5 hours saved per day compared to the previous system.

“Spacefill, concretely, is a real time saver for us. We no longer need to perform manual data entry or process emails and errors.”

Beyond time savings, the entire structure of collaboration has evolved.

A Logistics Customer Portal That Structures and Elevates the Relationship

The OMS plays a key role in increasing customer accountability.

Each order is visible, tracked, and validated within a shared environment.
Customers have clear visibility into:

• The content submitted
• Preparation status
• Shipments
• Potential claims

This transparency reduces ambiguity and grey areas.

The relationship no longer relies on informal exchanges but on a shared and auditable data foundation.

The result:

• Less friction
• Fewer disputes
• More fact-based discussions
• A more professional collaboration model
• Meeting the Standards of Modern Logistics

Meeting the Standards of Modern Logistics

Logistics is evolving toward standards inspired by e-commerce leaders like Amazon:

• Real-time visibility
• Accurate tracking
• Instant access to information
• Customer autonomy

For a 3PL, meeting these expectations without multiplying internal tools is a challenge.

By positioning Spacefill as a logistics control tower, MHP is able to:

• Keep its existing WMS and TMS
• Structure access to data
• Deliver a premium customer experience
• Differentiate itself in RFPs

The OMS becomes both an operational and commercial lever.

Fast and Smooth Integration

The deployment confirmed the relevance of the choice.

From the onboarding of the first customer, MHP observed:

• Seamless connections with existing systems
• Rapid implementation
• Strong support from Spacefill teams

The OMS integrates as a complementary layer within the existing IT architecture, without disrupting the core system.

Spacefill as the Foundation of Unified Logistics Orchestration

For MHP, Spacefill acts like a “power strip”:
a single connection point between transport, logistics, and customers.

Behind this simple image lies a structural transformation:

• Centralization of TMS and WMS data
• Deployment of a logistics OMS
• Creation of an operational control tower
• Measurable productivity improvements
• Strengthened customer relationships

Conclusion: From Fragmentation to a Logistics Control Tower

With the deployment of the 360 Logistics Portal, MHP Logistics did more than add a customer portal.

The group implemented an OMS capable of orchestrating and aggregating all operational flows, fundamentally transforming its customer relationship.

• Less manual processing.
• More visibility.
• A single source of truth.
• Structured collaboration.

A logistics control tower designed to meet the demands of today — and tomorrow.