Gorgias Connector
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Connect Gorgias to your WMS to enrich the customer experience with real-time logistics data
Logistics data directly in Gorgias, effortlessly
Our Gorgias connector automatically surfaces key WMS information in your helpdesk: order statuses, shipping tracking, stock levels, and ongoing returns. Your customer service agents access all logistics data without leaving Gorgias, enabling faster and more accurate responses.
Rapid implementation, without disrupting your operations
The integration is designed to adapt to your existing WMS configuration. No reconfiguration is necessary: we adapt to your setup (multiple clients, multiple warehouses, specific business rules), with custom mappings and go-live in just a few days.
Fewer warehouse requests, greater customer satisfaction
Information from your logistics operations (preparations, shipments, returns, discrepancies) is automatically synchronized with Gorgias. The result: your support teams respond autonomously, warehouse inquiries decrease, and your customers benefit from seamless, transparent tracking.
With the Gorgias connector, you can Connect Gorgias to your WMS in just a few days, without complex development or modifications to your existing configuration.
- Automatically surface order statuses (in preparation, shipped, delivered, canceled, partially processed) from your WMS into Gorgias, so your agents have real-time information without reaching out to the warehouse.
- Display shipping information directly in Gorgias tickets: carrier, number of packages, weight, tracking number, and shipping date, with no manual entry required.
- Synchronize stock levels in real time so your agents can check product availability and immediately inform customers of stockouts or expected restocking dates.
- Centralize return tracking: every return received in the WMS is automatically pushed to Gorgias with its status (received, inspected, validated, repackaged, rejected), enabling seamless claims handling.
- Receive logistics exception alerts (receiving discrepancies, picking shortages, preparation errors, delivery refusals) directly in Gorgias, so your support teams can proactively reach out to affected customers.
- Handle multi-warehouse or multi-provider flows: the integration supports complex configurations with custom routing rules, multiple accounts, and separate storage areas.
- Reduce manual tasks and email exchanges between your support and logistics teams. The integration centralizes and automates information flow.
- Improve the reliability of data shared with your customers: all flows are time-stamped, traceable, and managed from a monitoring interface to detect and correct issues before they impact the customer experience.
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Spacefill provides us with agility within our information systems and enables us to onboard a new client within three weeks.
Spacefill provides us with agility within our information systems and enables us to onboard a new client within three weeks.
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FAQs
Connecting Gorgias with Spacefill allows you to automatically retrieve logistics data from your WMS and upload it to your helpdesk: order statuses, shipment tracking, stock levels, and pending returns.
Your customer service agents can access all the information without leaving Gorgias, which speeds up request processing and reduces the need to contact the warehouse.
The integration eliminates back-and-forth communication between your helpdesk and your logistics tools. Your agents no longer need to manually search for order status, tracking numbers, or stock levels.
Information is uploaded in real time to Gorgias tickets, reducing processing time per request and allowing your support teams to focus on complex cases.
By automating the transfer of information from the WMS to Gorgias, Spacefill ensures your agents always work with up-to-date data: shipping statuses, available stock, and return status.
No more vague answers or outdated information given to customers. The data is reliable, time-stamped, and traceable.
Your customers receive faster and more accurate answers regarding their orders, shipments, and returns. With agents having access to all logistics information in real time, communication is smoother and issues are resolved more quickly.
This improves customer satisfaction, reduces repeat contact rates, and strengthens your service's reputation for reliability.